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We believe in complete customer satisfaction. You have to request a refund "30 days from the order received date". We reserve the right to refuse a refund to any customer who repeatedly requests refunds or who, in our judgment, requests refunds in bad faith..

In order to obtain your refund, contact customer service by phone or email and obtain an RMA (Return Merchandise Authorization) number to place on your package. Write this number on the outside of the shipping package, and send back the product to our fulfillment center, within thirty (30) days of the day on which you received your original order. In order for your refund to be processed the product must arrive at our fulfillment facility within thirty (30) days of the day on which you received your original order. You pay for return shipping. Once our fulfillment center has received the package and relayed the correct information to us, you will be issued a refund. Your refund will be credited back to your bank account, and may take up to 3-5 business days to show in your statement, depending on the speed of the processing bank.

Our call center is open daily from 8am to 5:30pm Pacific Time.

Return Address:

Top Prime Gadget Shop
3235 Manchester Rd. Ste. 8, Docks 4&5, Akron, OH 44319, USA
Phone: 8662065527
Email: support@topprimegadgetshop.com